Spear-It Rewards FAQ Page
Q1: How many tickets are made available to FSU students?
show moreThe FSU student ticket allotment is 16,000 tickets. All student tickets are issued on a first come, first served basis starting at 5 pm the Sunday prior to the week of each home game.
Make sure you sign up for your student tickets by Tuesday at noon. If ticket demand exceeds 16,000 requests, then the ticket office will run a weighted lottery on Tuesday following the noon deadline. NO ENTRY TO THE LOTTERY WILL BE ACCEPTED AFTER NOON ON TUESDAY.
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Q2: Who is eligible for a general admission student ticket?
show moreOnly currently enrolled FSU students who pay the full athletics fee in their fees and tuition for the fall semester are eligible for student tickets. Paying your fees does not guarantee you a ticket.
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Q3: What if my points aren't updating?
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1.) Did you get a new FSU Card? If so, you need to go in and change your number in the member settings.
Once logged into their profile, in the settings (click on the gear looking thing), there will be a place to Disconnect Member ID. Once you disconnect it, then click on the PAC graphs and enter in your new ID number.
2.) If you didn't get a new FSU Card, you need to contact the Ticket Office.
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Q4: What if I am a student but I do not pay the full athletics fee?
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Certain categories of students, such as students enrolled at the Panama City campus, Sarasota campus or though Distance Learning, do not pay the full athletics fee and therefore are not eligible for student tickets on a game-by-game basis through this process.
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Q5: What are the ticket options for students?
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There are two options: game by game online registration (general admission) and discounted student season ticket (reserved seat located in the season ticket area).
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Q6: How do I get a student ticket?
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Students have access to the student ticket allotment for Football and Men's Basketball by signing into their account through the Student Tickets portal. Users will need to activate their account with the last twelve (12) digits of their Student ID and their PIN number. Your PIN number is your birth month and birth year, (ex. Dec 2001 would be 1201).
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Q7: How will I receive my actual ticket to the game?
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There are 3 options for ticket delivery, Print-At-Home, Mobile and Mobile Apple Passbook.
1.) Your Print-at-home ticket will be emailed directly to the email address you provide during your online registration. The ticket will be attached as a PDF document and can be printed out at your convenience on regular, white 8 1/2 x 11 paper. The ticket will contain your name and a barcode that will have to be scanned for entrance. You may print and/or copy the ticket an unlimited number of times; however, ONLY THE FIRST TICKET SCANNED AT THE STADIUM WILL BE ACCEPTED AND ALL OTHER COPIES WILL BE REJECTED.
2.) Your mobile ticket can be sent as a PDF attachment to your email address that you provided during your online registration that can be opened on your mobile device. The ticket will contain your name and a 2D barcode that will have to be scanned for entrance.
3.) Your Apple Passbook mobile ticket can be sent as a PDF attachment to your email address that you provided during your online registration that can be opened on your Apple device. The ticket will contain your name and a 2D barcode that will have to be scanned for entrance.
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Q8: What do I need to enter Doak Campbell Stadium?
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Eligible students will need to have their valid student ticket AND their current valid FSU Student ID that matches the name on the ticket. There will be a visual check at the gate to ensure the names match on the ticket and FSU ID. Students will not be admitted without BOTH their valid ticket and a matching FSU ID. No other form of photo ID will be accepted.
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Q9: Can I transfer my ticket to another student?
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No. Student tickets are non-transferrable.
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Q10: What happens if I give someone my FSU ID?
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Students can only use their own FSU ID to enter the game. Students who violate this or any other provision of the Student Spear-It Rewards Point program will be referred to the Department of Student Conduct and Community Standards and when necessary the FSU police department.
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Q11: Where do I enter Doak Campbell Stadium?
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Students can enter Doak Campbell Stadium through any of the gates (except for the Dunlap Champions Club), however any student issues will need to be resolved at the student ticket booth located at Dick Howser Stadium.
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Q12: What time should I go to the game?
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Scanning will begin when the gates open for that particular event. Most events are 1 hour before the event starts. The check-in window ends usually an hour after the game/match begins.
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Q13: Will I be able to sit with my friends?
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All student seating at Doak Campbell Stadium is general admission, it is recommended that you and your friends arrive together to ensure you get seats together in your preferred seat location. The "saving" of seats for late arriving friends is not allowed.
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Q14: Can I purchase guest tickets?
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Yes, students can purchase up to two (2) guest tickets for most games. Guest tickets will not be available for the Clemson and Florida games.
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Q15: What Spear-It Rewards Points are given to students based on seniority?
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Yes, 25% of your points will carry forward to the next year.
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Q16: When are Spear-It Rewards points used to distribute student tickets?
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Spear-It Rewards points will be used to determine your entries in the weighted lottery if we exceed 16,000 requests for any home football game this year.
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Q17: How does the weighted lottery work?
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A weighted lottery will be run if the student requests are greater than the student allotment using the number of entries that each student has been awarded. We will run the lottery after the request window has closed and notify everyone within 24 hours after the lottery has been run.
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Q18: How do I know how many entries I have for the weighted lottery?
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Once the request process is completed, we will examine the demand and if the requests exceed the student allotment (16,000 tickets), a weighted lottery will be run to determine who receives a student ticket for the game. Below is a quick breakdown of how the lottery entries have been determined.
Lottery Entries By Class
Seniors/Grad Students – 4
Juniors – 3
Sophomores – 2
First Years – 1
Additional Lottery Entries
Current Seminole Student Boosters – 2
FanMaker Points – 1 entry per 250 points
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Q19: Why are students with high numbers of Spear-It Rewards points not guaranteed a ticket?
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No student is guaranteed a ticket to a game because all eligible, student activities fee paying students should have an opportunity to obtain a ticket to each game. For this reason, no one is guaranteed a ticket to any particular game based on Spear-It Rewards points. However, the more points you have the better your chances are of receiving a ticket.
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Q20: Why can't all students who want to attend games be allowed into the stadium?
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Due to safety issues related to overcrowding, the number of tickets issued must be limited to the number of student seats available.
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Q21: What if I misplace my Student ID? Will I still be able to get in?
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Students will have to check-in via the Spear-It Rewards mobile app. You need to have your Bluetooth enabled and be in the venue to receive your points. There will not be a dispute option. Your activity feed online will determine whether or not you attended that game.
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Q22: How are students with disabilities accommodated at Doak Campbell Stadium?
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Students with disabilities can enter any gate at Doak Campbell Stadium, but are encouraged to enter through Gates L & M, an elevator is located inside Gate L which allows access to the second level concourse which has a disabled seating area. This seating is first come first serve. Doak Campbell Stadium is designed with accessible restrooms, concessions, water fountains and seating areas in accordance with the Americans with Disabilities Act (ADA).
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Q23: What are my rights and responsibilities as an FSU student Football/Basketball/Baseball ticket holder?
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Student tickets give the owner the right to view the event from their seat. Student ticket holders cannot enter the playing field, locker rooms or any other areas restricted to authorized personnel, and cannot interfere with others enjoyment of the event. Students are not allowed to throw anything onto the field or into the surrounding stands. Those who violate these terms will be ejected and could face further sanctions. Student ticket holders assume all risk of personal injury and loss or damage to personal property.
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Q24: How may I submit comments, suggestions, concerns or questions regarding student ticket distribution?
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Students are welcome to send any comments, suggestions, concerns or questions regarding the system to ticketoffice@seminoles.com, please put Student Ticket Comment, Suggestion, Concern or Question in the subject line.
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